Shipping Information

When Will My Order Ship?

All in-stock orders ship within 1 business day however most orders ship the same day.  Many orders have been known to ship within minutes of being placed so keep an eye out for a speedy shipment notification.  You will receive a tracking number once your order has been fulfilled by our in-house shipping team.  

How Long Will it Take To Receive My Order?

Transit times depend on where you are located and the shipping method.  Most orders arrive in 1-5 days. There are Saturday delivery exceptions so if you live in extended rural areas with limited freight service, some couriers will wait until Monday to deliver the package. Overnight orders placed before 2:00PM EST will arrive in 1 business day. If an overnight order is placed on Friday, it will not arrive until Monday. UPS will not deliver to a P.O. Box so if your shipping address is a P.O. Box select USPS Priority.

How can I track my package?

Once your order has shipped you will receive a shipping confirmation email that will contain your tracking number. If you did not receive an email, use our chat box and select track my order. If you have any questions, please email or call our customer service team at 703-631-8820.

Other Shipping Information

If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.

Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages: USPS Express Mail - 10 business days from the day the order was shipped USPS Priority Mail - 14 business days from the day the order was shipped USPS First Class Mail - 21 business days from the day the order was shipped

If your package was not delivered within the timeframes listed above, please contact us.

Please allow us 2-8 business days to contact the shipping carrier regarding your missing package.

Please do not open a PayPal claim against the order, as this will further delay the process.

If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.

If your question has not been answered, please contact us.