Return, Refund, & Exchange Information
Our return window is 30 days. If 30 days have gone by since date of your purchase, we cannot offer a return, refund, or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unopened and/or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@adrenalinercracing.com, or request a return if you have an account set up.
Return Label Eligibility
We will provide a return label free of charge if the reasoning for the return is received the wrong item. We will ask for proof, and will also check on our end before sending you a return label.
We do not do free returns if you ordered the wrong item. You may still request a return, but you will be responsible for paying the return label rate. We can send you a label, you will just need to pay.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Warranty Claims
Adrenaline RC Racing does not hold a warranty for any of the products carried. Any warranty provided is done so through the manufacturer. If you believe your item is covered under warranty, you can reach out to the manufacturer or do so through us, Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase.
Warranty service or replacement decisions are at the sole discretion of Adrenalinercracing.com.
Collateral damage is NOT covered by manufacturer's warranty.
All non-warranty services are charged a labor rate of $50.00 per hour, this does not includes the price of parts and shipping fees. These charges are the responsibility of the customer. Nonpayment can result in confiscation of equipment. Before Adrenalinercracing.com performs any billable services, we will contact you with an estimate.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as lithium batteries (LiPo, Lion) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Discontinued, Clearance, gift cards, and special sale items cannot be returned or exchanged.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@adrenalinercracing.com.
Note
Adrenalinercracing.com is not responsible for return shipping, nor any fees associated with return shipping. If an item is found to be damaged in transit, defective out of the box, or incorrectly shipped, please contact our customer service department and shipping instructions will be given.
If your question has not been answered, please contact us.