I placed my online order for pickup in the Chantilly store - I got a phone call soon afterwards saying that the Winchester store was closer to home and I could pick it up from there (I live 15mins from that store) - I was in NOVA so I wanted to pick up from Chantilly.
Fast forward to today: we had problems with the motor/ESC. I stopped by the shop and they saw the same problem and replaced it under warranty.
Staff at both shops are friendly and very helpful.