Política de envío

Shipping

We are committed to getting your product to your door as efficiently as possible. We offer a variety of shipping carriers and options such as Flat Rate Shipping and Express Delivery. See the options listed on this page for more information.

SHIPPING CARRIERS

You have two shipping couriers to choose from: USPS (United States Postal Service), UPS (United Parcel Service). All shipping options have tracking available and are insured.

SHIPPING TIMES

Orders placed by 11:00am EST typically ship same day.

Orders placed by 11:00am EST shipping with USPS typically ship out the same day depending on order volume and stock of items. Orders placed after 11:00am on Saturdays, shipping with USPS will not ship out until Monday morning. Orders placed after 11:00am mon-fri EST usually ship out the following day, regardless of shipping carrier. Orders shipping with UPS on Saturdays will not ship out until Monday. Orders placed Sunday will not ship until Monday morning. Depending on your location and the availability of products, orders are shipped from our Chantilly VA or Winchester VA locations. However, during holidays and unexpected spikes in order volume, it make take us a little bit longer to ship your order out.

DAMAGED PACKAGE CLAIMS

If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. Adrenalinercracing.com may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.

LOST PACKAGE CLAIMS

 If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by Adrenalinercracing.com are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.

Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages: USPS Express Mail - 10 business days from the day the order was shipped USPS Priority Mail - 14 business days from the day the order was shipped USPS First Class Mail - 21 business days from the day the order was shipped

If your package was not delivered within the timeframes listed above, please contact us.

Please allow us 2-8 business days to contact the shipping carrier regarding your missing package.

Please do not open a PayPal claim against the order, as this will further delay the process.